Terms & Conditions & Privacy Policy

1. Reservation & Confirmation

To confirm your booking with MSG Touristic, please provide:

  • Arrival and departure dates with flight details.

  • Hotel name, room type/number, and meal plan.

  • Full names of travelers with titles (Mr/Mrs/Miss).

All confirmed bookings will be sent by email. Online bookings made through our system are guaranteed.

2. Payment Policy

  • To confirm your booking, 100% payment is required.

  • For “on request” bookings, once confirmed, payment must be made within 3 days.

  • Full payment is required 7 days before the booking date.

  • Failure to pay may result in cancellation.

  • Payments can be made by credit card or bank transfer to our official accounts.

  • Cheques are not accepted.

3. Cancellation Policy

  • Hotels and service providers may apply cancellation fees.

  • Any cancellation must be sent by email and confirmed by MSG Touristic.

  • Proof of sending does not constitute proof of receipt.

4. Refund Policy

  • No refunds will be made for unused services after the trip has started.

5. Vouchers

  • A valid voucher number and copy of the itinerary must be provided at least 7 days before arrival.

  • Any additional services not included in the voucher will be charged separately unless prepaid.

6. Complaints

  • Any complaint must be submitted in writing to MSG Touristic within 30 days of the client’s return.

  • Complaints received after this period cannot be accepted.

7. Tracking & Cookies Data

We use cookies and similar technologies to improve your experience:

  • Session Cookies – help us operate the Service during your session.

  • Preference Cookies – remember your settings and choices.

  • Security Cookies – used to enhance protection and secure usage.

You may refuse cookies through your browser settings, but some features may not work properly.

8. Use of Data

MSG Touristic uses collected information to:

  • Ensure smooth delivery and maintenance of our Service.

  • Notify you of updates or changes.

  • Enable interactive features.

  • Conduct analysis to improve services.

  • Monitor usage of our Service.

  • Detect, prevent, and resolve technical issues.

9. Security of Data

We prioritize the protection of your personal data. However, no method of internet transmission or electronic storage is 100% secure. While we apply commercially acceptable safeguards, absolute security cannot be guaranteed.

10. Service Providers

We may partner with trusted third parties to:

  • Help us operate and improve our services.

  • Provide certain services on our behalf.

  • Assist in analyzing service usage.

These providers have access to your data only to perform tasks for us and are prohibited from using it for any other purpose.

11. Links to Other Sites

Our website may contain links to third-party sites. If you access these links, please note they are not operated by MSG Touristic. We recommend reviewing the Privacy Policy of each external site. We are not responsible for their content, policies, or practices.

12. Children’s Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect data from children. If such information is discovered, it will be deleted immediately. Parents or guardians aware of such cases should contact us to take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Please review this page periodically for updates. Changes become effective immediately once posted.

Quick Terms & Privacy Summary

  • All bookings require full payment before travel.

  • Online bookings are guaranteed once confirmed by email.

  • Cancellation fees may apply; no refunds after travel begins.

  • Vouchers must be submitted at least 7 days before arrival.

  • Complaints must be sent in writing within 30 days of return.

  • Cookies are used to improve service; settings can be managed in your browser.

  • Personal data is used only to deliver and improve services, and may be shared with trusted providers when necessary.

  • Services are not directed to children under 13.

  • Policies may be updated periodically.